LSH Auto UK, a prominent dealership group in the UK, specialises in Mercedes-Benz, Smart, BYD, Vans, and Advantage vehicles, and is in search of a dynamic and customer-centric Triage Lead Generation Specialist to join our team. This pivotal role involves efficiently handling digital leads for our six dealerships located in Manchester and Birmingham, guaranteeing a seamless customer experience from the very first enquiry through to potential vehicle acquisition.
Hours - 40
Salary - £22,713
- Company Pension
- Life Assurance - 4 x salary
- Staff car scheme
- On site gym
- Free off site parking
- Employee Assistance Programme
1. First Point of Contact: Serve as the initial point of contact for enquiries received from various channels, including telephone, email, live chat, and other internal applications.
2. CRM Management: Process customer enquiries promptly and accurately on the CRM system (Enquiry Max), ensuring all relevant information is captured to support the sales process.
3. Customer Engagement: Engage with customers and explore the needs and preferences of customers effectively.
4. Qualification: Thoroughly qualify customer enquiries to determine if they wish to visit one of our six LSH dealerships across Manchester and Birmingham and then direct their enquiry to the relevant department
5. IT Proficiency: Be computer literate and proficient in navigating multiple IT systems simultaneously to efficiently manage enquiries.
6. Rapport Building: Build strong customer relationships by demonstrating excellent verbal communication skills and the ability to speak clearly and persuasively.
7. Data Capture: Accurately and proactively collect and record all customer and vehicle data to enhance the quality of our leads and sales process.
8. Independence: Self-manage and work independently in a fast-paced, constantly changing environment, while effectively handling multiple software applications and technologies.
9. Targets and Objectives: Achieve the following key performance indicators:
• Maintain a telephone abandon rate of less than 10%.
• Maintain 100% Call Quality.
• Excellent communication and relationship-building skills.
• Strong analytical thinking and multitasking abilities.
• A genuine passion and desire to provide exceptional customer service.
If you're an enthusiastic and customer-focused individual with a passion for representing renowned brands like Mercedes-Benz, Smart, and BYD, this presents an excellent chance to become a valuable member of a dynamic team and play a part in LSH Auto UK's continued success.