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Customer Experience Partner - Central Sales


£20,800 Plus OTE £7,200

Job description

We have an amazing opportunity for a Customer Experience Partner - Central Sales to join the team at our flagship dealership in Stockport. 

The customer service hub is pivotal to the customer journey along with the Mercedes-Benz brand and we want employees that want to deliver excellent customer service and desire to be part of our growing journey. This is a permanent role, and this role is offered at £20,800 with a OTE of £29,800.


  • Competitive Pension Scheme - Company Pays up to 4%
  • Perk Box Membership
  • Eye care Vouchers
  • Life Assurance - 4 x Salary
  • Employee Assistance Programme
  • Staff car scheme
  • 23 days holiday rising to 25 days after 2 years service

You will be:

  • Responding to all retention leads via various communication channels with the aim of generating virtual appointments to assist customers who may wish to purchase a Mercedes-Benz or Smart vehicle from a digital perspective.
  • Processing enquiries appropriately on the CRM system (Enquiry Max) to ensure a seamless customer journey, where the customer would like to arrange an appointment to visit the dealership and book a test drive.
  • Listening to our customers and use your expertise, creativity, and passion to explore our vehicles and assist the customer with their purchase.
  • Providing the customer with various finance options and adhere to the FCA rules and guidelines.
  • Upselling customers by outlining benefits of different vehicle packages, additional insurance products and service care packages.
  • Taking ownership of the customer and follow through with the whole sales process if the customer wishes to buy from a digital perspective.

You will have: 

  • Excellent customer and team handling skills.
  • Previous experience in a phone-based customer service environment.
  • Experience of working towards targets.
  • A genuine desire to assist the business to achieve its objectives both in terms of customer experience and budgets.
  • A keen desire to work as part of a team but also to aim for individual targets

Job type