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Job description

We have an amazing opportunity for an experienced Cosmetic Administrator to join our flagship dealership in Stockport.

This is a full time role working 40 hours per week with a salary of £23,400.


23 days annual leave plus bank holidays, increasing to 25 days after 2 years’ service.

Company staff car scheme option.

Competitive Pension Scheme - Company pays up to 4%.

Perkbox membership.

Cycle to work scheme.

Life Assurance - 4 x Salary.

You will be:

  • Responsible for dealing on a day to day basis with customers subject to the guidelines established by the Body shop Process.
  • Liaising effectively with the parts department insurance companies and work providers.
  • Friendly and professional manner in line with the Body shop process. To discuss and confirm their requirements and take responsibility for their vehicle during its time at the retailer.
  • Handover and receive back any loan vehicle according to the published procedure.
  • Ensuring that repair orders are raised and processed according to the established guidelines and that work is completed to schedule.
  • Ensuring that requested work is completed on time and to the expected standard.
  • Ensuring personally that all customers vehicles are washed and vacuumed to a high standard.
  • Keeping customers fully and regularly informed of changes to costs and expected completion time/dates in line with the company policy and the body shop process and Emacs.
  • Taking responsibility and raise sublets for subcontracted repairs.

You will have:

  • Practical experience in aftersales/sales environment
  • The ability to follow a structured process.
  • Ability to handle pressure without it affecting working relationships and effectiveness
  • Ability to work positively with manufactures representatives
  • Excellent listening skills
  • A genuine passion for the delivery of first class customer service.

Are you interested in joining a fun loving, passionate, spirited team and you feel up to the challenge, we are looking for you APPLY TODAY!

Job type


  • Customer-service-skills
  • Administration