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Customer Experience Executive


£20800 Plus OTE £7200

Job description

We have a great opportunity for a Customer Experience Executive to join our flagship dealership in Stockport.

This role is offering a basic salary of £20,800 and OTE typically up to £28,000



Staff car scheme

Competitive Pension Scheme

Perk Box Membership

Eye Care vouchers

Life Assurance

Employee Assistance Programme

23 days holiday rising to 25 days after 2 years

Free on site gym

You will be:

  • Handling all enquiries irrespective of their nature, ensuring that the brand is represented appropriately, the customer’s expectations are met wherever possible and the requirements of the business are achieved through prospect capture, repeat business and retailer visits.
  • Ensuring that workshop capacity is fully maximised via central service booking procedures, inbound and outbound prospecting activity.
  • Responding to all customer contacts in a friendly and timely manner and record all information required to support on-going customer relationship management.
  • Ensuring e-mail management service levels are continually achieved and exceeded where appropriate.
  • Taking personal accountability and ownership for the resolution of any customer issues arising and their effective resolution.
  • Ensuring that the team maximise all opportunities to up sell specified products – e.g. Service Care
  • Accurately completing all post call administration e.g. Confirmation letter, directions, contact follow-up etc.
  • Maintaining the prospect and customer databases, ensuring they are continually kept up to date.

You will have:

  • Call centre/telesales experience
  • Service booking/reception experience
  • Product knowledge
  • PC literate
  • Numerate and literate
  • Desire to succeed
  • This is a fast paced environment where you will be required to make 60 plus calls per day lasting 5-15mins. You will be working with a team of 35. You will be a quick learner and preferably have experience with telephone targets.

The Company

LSH Auto is proud to be part of a respected and world-renowned premium car dealership that dates back over 45 years. LSH International operates over 143 Mercedes-Benz dealerships in markets across the globe in diverse countries such as China, Australia, South Korea, Taiwan, Vietnam, Cambodia and most recently in Germany and the United Kingdom.

Our UK dealerships of high-end automobiles operates under our corporate business LSH Auto UK Limited and is made up of immaculate dealerships located across Birmingham and Manchester. Dealership sites include Birmingham Central, Erdington, Macclesfield, Solihull, Stockport, Manchester Central, Tamworth and Whitefield.

Based in two of the largest cities in the UK, LSH Auto is easily commutable offering a great line-up of new and approved used Mercedes-Benz and smart car models.

Job type


  • Call-Centre-Experience
  • Customer-Service
  • Aftersales