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Customer Experience Partner – Aftersales

Tamworth

£23,400 Plus Bonus OTE £39,400

Job description

We have an amazing opportunity for an experienced Aftersales Executive to join our dealership in Tamworth.

This is a full time role with a basic salary of £23,400 Plus Bonus OTE £39,400.

Benefits:

Staff Car Scheme

Competitive Pension Scheme - Company pay up to 4%

Perk Box Membership

Eye care Vouchers

Life Assurance - 4 x Salary

Employee Assistance Programme

23 days holiday rising to 25 days after 2 years

Free on site gym

You will be:

  • Taking receipt of vehicles and advising customers of the diagnostic of their vehicle.
  • Actively selling after-sales services to our customers.
  • Scheduling customer orders.
  • Mediating between departments such as Parts, Workshops, Sales and Accounts.
  • Giving comprehensive commercial advice on the extent of work to be done and, if necessary, providing a cost estimate for repair work.

You will have:

  • Experience of delivering outstanding customer service for premium and luxury brands.
  • A natural affinity for building rapport with customers and visitors with the ability to upsell where and if possible.
  • Expert knowledge in designing the customer journey and pride yourself on your ability to understand and fulfil our customers’ needs and expectations.
  • An appetite for improvement; constantly seeking out new ways to make our customer experience the best that it can possibly be.
  • At least a minimum of 2 years experience working within a sales industry.
  • A full UK driving licence

Are you interested in joining a fun loving, passionate, spirited team and you feel up to the challenge, we are looking for you APPLY TODAY!

Job type
Permanent
Posted
2022-11-17T00:00:00

Skills

  • Customer-service-skills
  • Automotive