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Senior Experience Partner - Aftersales


27,800 Plus OTE £16,000

Job description

We have an amazing opportunity for a Senior Aftersales Executive to join the team at our Birmingham dealership.

This is a full time role with a salary of £27,810 plus OTE of £16,000

You will:

Supervise and support the Aftersales Executives to ensure their performance is high and consistent

Coach and train the current team and any new staff on the processes in place

Liaise effectively with the front of house team to deliver exceptional customer service

Ensure processes are followed that the customer journey at a 5 star level

Provide a fully detailed and costed Vehicle Health Check document to every customer

You will have:

Practical experience in an Aftersales/sales environment

Supervisory experience

Outstanding customer relations skills in order to adapt to customers individual requirements whilst safeguarding the company's interest

Ability to handle pressure without it effecting working relationships and effectiveness

Job type