Aftersales Executive

We have an amazing opportunity for an experienced Aftersales Executive to join our dealership in Solihull.

This is a full time role with a basic salary of £27,261 Plus OTE Bonus.

Benefits:

Colleague Referral Scheme (£500 - £1000)

• A range of Mercedes Benz training and leadership programmes

• Platinum Plus Rewards Scheme

• Colleague Car Purchase Scheme

• Eye care Vouchers

• Life Assurance (4 x annual salary)

• 31 days holiday (including bank holidays), rising to 38 days with length of service

• Wellbeing Support

• Company Pension

You will be:

• Taking receipt of vehicles and advising customers of the diagnostic of their vehicle.
• Actively selling after-sales services to our customers.
• Scheduling customer orders.
• Mediating between departments such as Parts, Workshops, Sales and Accounts.
• Giving comprehensive commercial advice on the extent of work to be done and, if necessary, providing a cost estimate for repair work.

You will have:

• Experience of delivering outstanding customer service for premium and luxury brands.
• A natural affinity for building rapport with customers and visitors with the ability to upsell where and if possible.
• Expert knowledge in designing the customer journey and pride yourself on your ability to understand and fulfil our customers’ needs and expectations.
• An appetite for improvement; constantly seeking out new ways to make our customer experience the best that it can possibly be.
• At least a minimum of 2 years experience working within a sales industry.
• A full UK driving licence

Are you interested in joining a fun loving, passionate, spirited team and you feel up to the challenge, we are looking for you APPLY TODAY!