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Operations Manager - Service Sales and CRM


£44,000 Plus bonus OTE £60,000

Job description

We have an amazing opportunity for a Operations Manager - Service Sales and CRM to join the team at our flagship dealership in Stockport.

This is a full time role working 45 hours per week 8am - 6pm and Saturdays 8.30am - 12.30pm on a rota basis.

Basic salary £44,000 plus OTE up to £60,000

Your primary motivation will be to lead a sales team, that drives performance through customer experience, the relationship management of customers awaiting parts. Ensuring all visual health check results are communicated clearly to the customer, recommending corrective repairs with transparency and trust.


Competitive salary and bonus scheme

Company car allowance

31 days annual leave (includes 8 Bank Holidays) rising to 33 days after 2 years

Staff car scheme after probation - up to 2 Mercedes Benz cars for friends and family through monthly finance scheme

Cycle to Work loan scheme

Subsidised gym membership

Eye Care Vouchers for eye tests

Employee Assistance Programme

Health and wellbeing programme

On site gym

Perkbox offers and incentives for discounts in high street retailers.

Company Pension matched contribution

Life Assurance – 4 x annual salary.

Long service award of extra holiday and a cash inventive.

Continued Professional Development

You will:

  • Drive additional business within the aftersales department using demographic data to highlight new opportunities.
  • Oversee work in progress, cash debt and car hire debt
  • Carry out review meetings. reporting with department heads and improving on department performance through target given objectives.
  • Create robust reports for the department on group and individual performance

You will have:-

  • An understanding of warranty coverage
  • Previous experience in the automotive industry
  • Knowledge and understanding of a service department and its KPI's and accounts
  • Excellent interpersonal and organisational skills
  • People management skills
  • A full clean UK driving licence

Job type