Star Expert Apprentice

As a Customer Experience Specialist Star Expert Apprentice, you will develop first-class

customer service skills including understanding customer and business needs, critically

evaluating customer service levels and implementing changes to improve the customer journey

and use appropriate resources and technology to support the needs of the customer.

Hours 40

Benefits:

• Colleague Referral Scheme (£500 - £1000)

• A range of Mercedes Benz training and leadership programmes

• Platinum Plus Rewards Scheme

• Colleague Car Purchase Scheme

• Eye care Vouchers

• Life Assurance (4 x annual salary)

• 31 days holiday (including bank holidays), rising to 38 days with length of service

• Wellbeing Support

• Company Pension

• Full uniform provided

You will:

Acquire the skills to deal with challenging situations and develop plans to drive loyalty and

retention and exceed customer expectations.

Working towards a Level 3 Apprenticeship as a Customer Service Expert you will learn the key

principles, practices and skills that underpin the role before further developing and applying

your skills in more complex situations.

This role will be based in the Front of House areas, with a view to developing the skills to start

your career in the role of Star Expert.

People who complete the Customer Experience Specialist Star Expert Apprenticeship have an

exciting career path ahead of them. This apprenticeship may lead to roles including Customer

Service Team Leader and Brand Ambassador.

The role of a Customer Experience Specialist Star Expert

 Understanding your customers and the business

 Developing knowledge of relevant regulations and legislation

 Keeping up to date with the most recent product information

 Resolving challenges and managing challenging situations

 Understanding the extended customer journey

 Understanding how to apply different skills and behaviours in various different situations

 Developing insights into customer behaviour including influencing factors such as

loyalty, emotion and culture



Desired Skills and Personal Qualities

 First-class customer service skills

 Organisational skills

 Listening & communication skills

 ICT skills

 Complaint resolution skills

 Problem solving abilities

 Ability to work independently and as part of a team

 An interest in motor vehicles

Future Career Opportunities

Completing an apprenticeship is just the start of your career at Mercedes-Benz.