Loading media...

Service Operations Manager - Aftersales Front of House


£44,000 Plus bonus OTE £60,000

Job description

We have an amazing opportunity for a Service Operations Manager, Aftersales to join the team at our flagship dealership in Stockport.

This is a full time role working 45 hours per week 8am - 6pm and Saturdays 8.30am - 12.30pm on a rota basis.

Basic salary £44,000 plus OTE up to £60,000

Your primary motivation will be to create and lead a customer centric team, that drives performance through customer experience and satisfaction.


Competitive salary and bonus scheme

Company car allowance

31 days annual leave (includes 8 Bank Holidays) rising to 33 days after 2 years

Staff car scheme after probation - up to 2 Mercedes Benz cars for friends and family through monthly finance scheme

Cycle to Work loan scheme

Subsidised gym membership

Eye Care Vouchers for eye tests

Employee Assistance Programme

Health and wellbeing programme

On site gym

Perkbox offers and incentives for discounts in high street retailers.

Company Pension matched contribution

Life Assurance – 4 x annual salary.

Long service award of extra holiday and a cash inventive.

Continued Professional Development

You will:

Oversee the Service Advisors and everything front of house including the management of customer arrival, parking, drive through lanes, customer lounge and digital check in.

Maximise profitability through reviewing retail and warranty labour hours sold

Assist the Service Advisors as and when required, effectively dealing with any customer issues and complaints

Be responsible for the upselling of retention products via your team

Proactively use manufacturer led technology to provide customers with a digital journey.

Regularly review processes for improvement and monitor working to monthly, quarterly and annual targets.

You will have:

Experience of working in a management position in a high pressurised environment

Previous experience in the automotive industry

Knowledge and understanding of a service department and its KPIs and accounts

Excellent interpersonal and organisational skills

People management skills

A Full clean UK driving licence

Job type