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Customer Experience Executive

£20,800 Plus Bonus OTE £28,000

Job description

We have a great opportunity for a Customer Experience Executive to join our flagship dealership in Stockport.

This is a full time role is offering a basic salary of £20,800 Plus Bonus OTE £28,000

THIS IS NOT A HYBRID ROLE

Benefits:

  • Staff car scheme
  • Competitive Pension Scheme
  • Perk Box Membership
  • Eye Care vouchers
  • Life Assurance
  • Employee Assistance Programme
  • 23 days holiday rising to 25 days after 2 years
  • Free on site gym

You will be:

  • Handling all enquiries irrespective of their nature, ensuring that the brand is represented appropriately, the customer’s expectations are met wherever possible and the requirements of the business are achieved through prospect capture, repeat business and retailer visits.
  • Ensuring that workshop capacity is fully maximised via central service booking procedures, inbound and outbound prospecting activity.
  • Responding to all customer contacts in a friendly and timely manner and record all information required to support on-going customer relationship management.
  • Ensuring e-mail management service levels are continually achieved and exceeded where appropriate.
  • Taking personal accountability and ownership for the resolution of any customer issues arising and their effective resolution.
  • Ensuring that the team maximise all opportunities to up sell specified products – e.g. Service Care
  • Accurately completing all post call administration e.g. Confirmation letter, directions, contact follow-up etc.
  • Maintaining the prospect and customer databases, ensuring they are continually kept up to date.

You will have:

  • Call centre/telesales experience
  • Service booking/reception experience
  • Product knowledge
  • PC literate
  • Numerate and literate
  • Desire to succeed

This is a fast paced environment where you will be required to make 60 plus calls per day lasting 5-15mins. You will be working with a team of 35. You will be a quick learner and preferably have experience with telephone targets.

Are you interested in joining a fun loving, passionate and spirited team and you feel up to the challenge, and have the relevant experience we are looking for you, APPLY TODAY!

Job type
Permanent
Posted
2022-11-23T00:00:00