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Senior Experience Partner - Aftersales

Solihull Aftersales

£27,810 PLUS OTE £16,000

Job description

We have an amazing opportunity for a Senior Aftersales Executive to join the team at our Solihull dealership.

This is a full time role with a salary of £27,810 plus OTE of £16,000

You will:

  • Supervise and support the Aftersales Executives to ensure their performance is high and consistent
  • Coach and train the current team and any new staff on the processes in place
  • Liaise effectively with the front of house team to deliver exceptional customer service
  • Ensure processes are followed that the customer journey at a 5 star level
  • Provide a fully detailed and costed Vehicle Health Check document to every customer

You will have:

  • Practical experience in an Aftersales/sales environment
  • Supervisory experience
  • Outstanding customer relations skills in order to adapt to customers individual requirements whilst safeguarding the company's interest
  • Ability to handle pressure without it effecting working relationships and effectiveness

Job type